F.A.Q

How do I place my order?

To place an order:

  1. Finish adding items to your shopping cart
  2. You may choose to process through our website checkout or through PayPal.
  • If you wish to continue through our website checkout, please click on the “Place your order” button located on the right side of the screen.
  • If you wish to continue through “PayPal”, please click on the PayPal button

  1. You will be transferred to our Customer Information Page. You will be prompted to enter: Email address, Name, Address
  2. If you have a valid discount code, you may enter it in the ” Discount” field located on the right side of the screen. Be sure to click on the “Apply” button in order to have your discount calculated and applied to your order.

  1. Continue by clicking “Continue to Shipping Method” button. Please make sure you have input the delivery address correctly (if different from your billing address.) Once everything is completed, click on “Continue on to Payment Method”
  2. You will need to enter in your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable.

  1. Once you have completed the form, click on the “Complete Order” button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.

 

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at support@queenscomefirst.com.

What if there are items missing or incorrect products when I receive my order?

For missing or wrongly shipped items, please contact us at support@queenscomefirst.com.  Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.

Which countries do you ship to?

Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via support@queenscomefirst.com

How to return your item?

If you are not happy with your purchase and wish to return an item, please contact us within 10 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

 

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

 

We do apologize that we may reject returning of certain item(s) or product(s) due to hygienic reason.

You may contact us at our support channel support@queenscomefirst.com for more information.

What is your cancellation policy?

Cancellation of order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day. After that time, cancellation will no longer be entertained. You may contact us via support@queenscomefirst.com to request for cancellation.